Privacy Policy

TECHNOAXIS, LLC ("we," "us," or "our"), an IT services and consultancy company, is committed to protecting the privacy and security of your personal data and processing it in a manner that is lawful, fair, and transparent.

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Data") through various channels on our website and during the normal course of business.

A. Personal Data Collected Directly

We collect the following categories of data when you interact with our website forms, sign up for services, or communicate with us:

• Identifiers & Contact Data: Name, Email Address, Phone Number, Mailing Address. (Purpose: Communication, lead generation, service inquiries, and support.)
• Professional Information: Job Title, Company Name, Industry. (Purpose: Understanding business needs, tailoring service proposals, and contract fulfillment.)
• Account & Financial Data: Client Portal Username/Password, Billing Address, Payment Information (for clients). (Purpose: Providing access to contracted services, project management, and processing payments.)
• Applicant Data: Resume/CV, Employment History, Education, Cover Letters. (Purpose: Evaluating and processing job applications.)

B. Usage and Non-Personal Data (Automatically Collected)

When you visit our website, certain non-personal data is collected automatically through cookies and tracking technologies:

• Internet Activity: IP address, browser type, operating system, device identifiers.
• Website Metrics: Pages viewed, time spent on pages, referral source, clickstream data, and date/time stamps.

2. Use of Information and Legal Basis

We use your Personal Data for the following purposes and rely on the following legal bases for processing:

• Service Delivery & Contract: Necessary for the performance of a contract with you or to take steps at your request before entering a contract (e.g., fulfilling IT service requests, granting portal access).
• Internal Operations: Legitimate Interests (e.g., maintaining the safety, security, and integrity of our systems; improving services; processing job applications).
• Communication: Legitimate Interests (e.g., responding to inquiries, customer service).
• Marketing: Consent (where required) or Legitimate Interests (e.g., sending relevant service updates to existing clients, with an easy opt-out).
• Legal Compliance: Necessary for compliance with a legal or regulatory obligation.

3. HIPAA Compliance and Protected Health Information (PHI)

TECHNOAXIS, LLC provides IT services and consultancy, and in this capacity, we may serve as a Business Associate to certain healthcare provider clients who are Covered Entities under the Health Insurance Portability and Accountability Act (HIPAA).

A. Handling of PHI

Our secure handling and processing of any Protected Health Information (PHI) is strictly governed by a separate, legally mandated Business Associate Agreement (BAA) signed with the respective Covered Entity client. PHI is only accessed, processed, or stored within the secure, defined scope of our contracted IT services and according to the terms of the BAA and HIPAA regulations.

B. Website Data Policy

This public-facing website, including all contact forms, newsletter sign-ups, and general visitor tracking, is not designed to, and does not, handle, process, or save PHI. Users are explicitly instructed not to submit any Protected Health Information (PHI) through any public channel on this website, including contact forms or general email correspondence.

4. Sharing and Disclosure of Information

We will not sell, rent, or otherwise disclose your Personal Data to third parties for commercial gain. We only share data under the following circumstances:

• Service Providers (Sub-Processors): We may share data with trusted third-party vendors, consultants, and other service providers (e.g., cloud hosting, analytics, billing processors) who perform services on our behalf and are bound by confidentiality agreements.
• Legal Compliance and Protection: We may disclose your data if required to do so by law, subpoena, or if we believe that such action is necessary to comply with legal processes or protect our rights or the safety of our users or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

5. Cookie Policy and Tracking Technologies

A. What are Cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit our website. They help us recognize your device and remember information about your visit.

B. Categories of Cookies Used

• Strictly Necessary Cookies: Essential for website functionality, such as enabling client portal login and access to secure areas. These do not require user consent.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website (e.g., Google Analytics). This helps us improve our website design and performance.
• Marketing/Targeting Cookies: Used to record your visit to our website, the pages you have visited, and the links you have followed to tailor our marketing communications to you.

C. Your Cookie Choices

We obtain your consent before using non-essential cookies. You have the right to accept or decline cookies. You can manage your preferences through your browser settings to delete or refuse cookies, though doing so may limit your ability to use some features of our website.

6. User Rights and Control

Depending on your jurisdiction, you may have the following rights regarding your Personal Data:

• Right to Access: The right to request a copy of the Personal Data we hold about you.
• Right to Rectification: The right to request that we correct any inaccurate or incomplete Personal Data.
• Right to Erasure ('Right to be Forgotten'): The right to request the deletion of your Personal Data, subject to certain legal or contractual retention obligations.
• Right to Object: The right to object to our processing of your Personal Data based on our legitimate interests or for direct marketing purposes.
• Right to Data Portability: The right to receive your Personal Data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please submit a verifiable consumer request using the contact details provided in Section 8.

7. Data Security, Storage, and Retention

A. Security Measures

We implement appropriate technical and organizational security measures (including encryption, access controls, and regular vulnerability assessments) designed to protect your Personal Data from accidental loss, unauthorized access, misuse, alteration, or disclosure, adhering to industry best practices.

B. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements (e.g., maintaining contract records).

8. Policy Management and Contact Information

A. Changes to the Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.

B. Contact Information

If you have questions or concerns about this Privacy Policy, our data practices, or wish to exercise your data rights, please contact our Privacy Department: